The epitome of friendliness that sets Datalogics apart on its way to proficiency in service
There is no better method of assessing quality of service than through customer delight. This fact is enshrined within our DNA. Technical support, prompt service and timely commitment, while being the roads to both acquire and retain customers, the driver is attitude, and this understanding has prompted us to value and implement customer service as our core competence. As an Apple Authorised Service provider, very popular among Apple users, Datalogics offer a wide spectrum of services including: Walk in Service at our service locations On-Call, On-Site Services in Chennai, Bangalore Mumbai and in all major cities soon… also SLA & Helpdesk services for the demanding corporate needs.
Apple Enterprise Service
It has been ingrained in our DNA that service is an attitude. And that best practices, technical acumen, trained man-power play important roles in achieving customer satisfaction.
We hope to delight the customer in every support incidence through prompt and swift response. And we also strongly believe in assimilating a company’s value system and support principles and catering to their exact requirement.
The crucial word in our mission statement’s is ‘more’. As in “Always offering more to win customer loyalty” means one or a combination of many things that can’t be defined words but are taught to every individual in the team and thereby we achieve Customer Delight.
Datalogics, as an enterprise partner for leading brands in IT, while offering enterprise support solutions, the team makes sure that while focusing keenly on achieving customer delight from every individual user of the enterprise. Every enterprise demand, such as enhanced ROI, TCO and TAT, are met with diligently. Tailoring a support process and delivering support services as AMC, SLA and many such packages has been our key strength for many years. Technology updation, weekend workshops and OJT has been our customary practice to induct and enrolment service personnel in to the team.
iReach
Virtual Support
We also offer support and assistance to SMEs for transitioning to the apple ecosystem of macs and iOS devices. Our team is well versed in personnel training to solve product issues and also in identifying customer pain points and addressing them.
Annual Maintenance Contracts
SMEs and Enterprise Apple Users with 10+ Macs can purchase AMC that is comprehensive on-site support offering for all Apple Devices that are less than 5 years of age. Our Maintenance consultant understands the pain areas and critical support requirements and offers a tailor made AMC: Monday-Friday 9-5, Monday to Saturday 8-8, 24X5, 24X7 Schemes. SLA could be tuned to support the network requirements of your organisation.
Datalogics Service Center
As an Apple Authorised Service provider popularly known among Apple Users in around Chennai, we now offer the following services
- Walk in Service at our Service locations at Chennai & Bengaluru.
- On-Call, On-Site Services in and around Chennai, Bangalore, Mumbai and soon in Hyderabad.
- Enterprise Service for multi-location corporates under SLA for 24X7X365, 8to8 Working days, 10to5 Weekdays and in-House Helpdesk Services for Apple products.
- AMC under Comprehensive / Non-Comprehensive Services for Warranty and Post -Warranty installations of SME and Corporates
- Expert Service and Personal Training Support on demand.
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